Frequently Asked Questions
• What is a Q4U service?
A Q4U (Queue For You) service is a convenience and administrative support service where a person or company completes routine, time-consuming in-person tasks on behalf of a client. The core value of a Q4U service is saving clients time, stress and lost productivity.
• What is a Vehicle Registration Certificate?
Each vehicle registered on the eNatis system is issued with a Registration Certificate (RC1). This official watermarked document serves as proof of ownership of the vehicle. As this document is required when ownership of a vehicle is transferred, it must be kept in a safe place at all times. Without it, the new owner will not be able to register the vehicle in their name.
• What is the difference between the 'Titleholder' and 'Owner'?
When a vehicle is financed, the financial institution will be listed as the Titleholder on the Registration Certificate, while the purchaser of the vehicle will be listed as the Owner. The financial institution will keep the original Registration Certificate until the vehicle has been paid off. Once the vehicle is fully paid, the financial institution will provide the owner with the original Registration Certificate after which a Titleholder Change must be done so that a new Registration Certificate can be issued showing the owner as both Titleholder and Owner.
• A vehicle was recently registered in my name. The license disc in the window is still valid. Is it necessary for me to get a new disc?
Yes, as soon as possible. Once a vehicle is registered in a new owner's name, the license disc in the window is no longer valid. You must license a vehicle within 21 days after it was registered in your name to avoid penalties.
• What is a Vehicle License?
Once a vehicle is registered in your name, it must be licensed annually. After the licence fee has been paid, you will receive a licence document containing a licence disc. The disc must be cut out and displayed in the lower left-hand corner of the vehicle's windscreen.
• When I renewed my vehicle's license, no disc was printed on the licensing paper. Why is this?
You either have (a) other vehicles registered in your name with license fees that have fallen behind, (b) the specific vehicle must first undergo a roadworthy test or (c) both.
• What is a Business Registration Number Certificate (BRNC)?
If a vehicle is to be registered in the name of a business, the business must first apply for a BRNC. A copy of this document must be submitted with all vehicle-related transactions such as renewals or transfers of ownership.
• What is a Traffic Register Number Certificate (RNC)?
If a vehicle is to be registered in the name of a non-legal person (such as a trust), a Traffic Register Number Certificate must be obtained first. A copy of this document must be submitted with all vehicle-related transactions such as renewals or transfers of ownership.
• What is a proxy?
A proxy is a person authorised to act on behalf of a company or trust for vehicle-related transactions. The proxy's details are recorded on the eNatis system, and a copy of their ID document must be
submitted together with the BRNC or RNC when processing transactions such as licence renewals or changes of ownership.
• I moved from one province to another. Should my vehicle be re-registered?
No. Your vehicle must only be licensed in your new province. The eNatis system will allocate a new license number to your vehicle and new number plates must be fitted. The vehicle does not need to go for a roadworthy test.
• My driver's license needs to be renewed. Can you assist?
Unfortunately not. You must do this in person as an eye test is involved and fingerprints are taken.
• I sold a vehicle, but the new owner never registered the vehicle in his name. This vehicle is now blocking my other license discs.
As the vehicle is still registered in your name, you remain responsible for its outstanding licence fees. These fees must be paid before licence discs can be issued for your other vehicles. To remove the vehicle from your name, you will need to apply for a duplicate Registration Certificate and then de-register the vehicle. To prevent this problem from occurring, always submit a completed Notification of Change of Ownership (NCO) form to the Traffic Department immediately after selling a vehicle.
• When must a vehicle go for a roadworthy test?
A vehicle needs to undergo a roadworthy test once it is transferred from one owner into the name of a new owner. A roadworthy certificate is valid for 60 days.
• Can a vehicle be registered and licensed in my name without taking it for a roadworthy test first?
Yes. A vehicle can be registered and licensed in your name without first undergoing a roadworthy test. Please note, however, that a licence disc will only be issued once the vehicle has passed a roadworthy test. If the roadworthy test is completed in a later month, additional pro rata licence fees may be payable before the licence disc can be issued.
• I need someone to wait in line at the Traffic Department and call me when they are near the front. Can you help?
No. We are not placeholders and do not hold places in queues. Our service involves completing vehicle licensing and registration transactions on behalf of our clients at the Traffic Department's counters, saving them the time and inconvenience of attending in person.
• I lost my car's papers. Can you apply for a duplicate RC1 on my behalf?
Unfortunately only the titleholder of a vehicle may apply for a duplicate Registration Certificate (RC1).
• I want to de-register my vehicle because I no longer use it and its licensing fees have fallen behind. Can you assist?
A vehicle can only be de-registered (scrapped) once its licensing fees are paid up to date. The original Registration Certificate (not a copy) is also needed for a de-registration.
• I lost my vehicle's license disc. Will I have to pay the full amount again?
No. You will only pay a pro prata amount for every month since the license was renewed.
• How long after my vehicle license expired will I start paying penalty fees?
There is a grace period of 21 days before a 10% penalty will be added.
